Thank you for choosing SHEMEND for your felting needs! Your choice is our greatest endorsement, and we strive to provide you with the best products and services, including reliable shipping.
Please read our shipping policy below to learn how we process orders and ship them.

Order Processing:
Please allow 3-5 business days for orders to be processed after they are placed. During peak or selling seasons, processing times may be slightly longer, but we will do our best to fulfill your order as quickly as possible.

Delivery Method:
We work with trusted couriers to ensure that your items are delivered safely and efficiently. Delivery methods will be determined by your location and order size.

Estimated delivery time:
The delivery time of your order will depend on the courier service used and your location. On average, most orders are delivered 12-15 working days after shipment. Please note that delivery times may vary due to factors beyond our control such as weather conditions or peak shipping seasons.

Shipping Charges:
Shipping charges are calculated based on the weight of your order and your location. You can view the shipping charges during the checkout process before completing your purchase.

Delivery Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for lost or delayed orders due to incorrect address information.

Lost or damaged goods:
In the rare event that your order is lost or damaged, please contact our customer service team immediately at [email protected]. We will work with you to resolve the issue and ensure you receive your item as soon as possible.

Contact Us:
If you have any questions or concerns about our delivery policy, please feel free to contact us at [email protected]. Our customer service team will be happy to assist you.

Thank you for choosing WSHEMEND.

We appreciate your support and hope you enjoy your handmade experience with us!